/* Softphone web Callikoe — complète style.css */
[hidden]{display:none!important}
:root[data-theme="light"]{
  --bg:#f6f6f8;--panel:#fff;--ink:#1b1d24;--muted:#626977;--line:#e6e7ec;
  --accent:#d8141c;--accent-hover:#b50f16;--accent-soft:#fdecec;
  --ok:#15803d;--ok-soft:#e3f5ea;--head:#fff;--head-ink:#4b5160;--head-line:#ececf0;
  --warn:#9a6700;--warn-soft:#fff4d6;--bad:#b42318;--bad-soft:#fde8e7;--info-soft:#eef1f8;color-scheme:light}
:root[data-theme="dark"]{
  --bg:#111115;--panel:#1a1a20;--ink:#ececf1;--muted:#a0a3b0;--line:#2b2b33;
  --accent:#ff4a52;--accent-hover:#ff6b72;--accent-soft:#3a1519;
  --ok:#4ade80;--ok-soft:#12301f;--head:#17171c;--head-ink:#c9cad3;--head-line:#2b2b33;
  --warn:#f0c04a;--warn-soft:#3a3016;--bad:#ff7a6e;--bad-soft:#3d1c1a;--info-soft:#1f2330;color-scheme:dark}
:root{--p-av:#16a34a;--p-away:#f59e0b;--p-dnd:#dc2626;--p-off:#9ca3af;--rail:76px}

body.sp{height:100vh;height:100dvh;overflow:hidden}
#root{height:100%}
.sp-loading{display:flex;align-items:center;justify-content:center;height:100%}
.s{color:var(--muted);font-size:13px}
.red{color:var(--bad)}
.ok-t{color:var(--ok)}
.grow{flex:1;min-width:0}
.row-c{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.center{text-align:center}
.hint.err{color:var(--bad)}
.empty-st{color:var(--muted);text-align:center;padding:40px 16px;list-style:none;grid-column:1/-1}

/* ---------- Connexion */
.sp-login-wrap{min-height:100%;display:flex;align-items:center;justify-content:center;padding:16px;overflow:auto}
.sp-login{width:100%;max-width:420px;padding:28px;position:relative;overflow:hidden}
.sp-login::before{content:"";position:absolute;inset:0 0 auto;height:4px;background:var(--grad)}
.sp-login form .btn{width:100%;justify-content:center;padding:11px}
.sp-brand{display:flex;align-items:center;gap:10px;font-weight:700;margin-bottom:18px}
.sp-brand i{width:14px;height:14px;border-radius:50%;background:var(--grad);box-shadow:0 0 0 4px var(--accent-soft)}

/* ---------- Coquille */
.sp-app{display:flex;height:100%}
.rail{width:var(--rail);flex:none;background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;align-items:center;padding:14px 0;gap:6px;position:relative;z-index:5}
.rail::before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--grad)}
.rail-logo{width:40px;height:40px;border-radius:12px;background:var(--grad);display:flex;align-items:center;justify-content:center;margin-bottom:12px;box-shadow:0 6px 16px rgba(var(--accent-rgb),.25)}
.rail-logo i{width:14px;height:14px;border-radius:50%;border:3px solid #fff}
.rail nav{display:flex;flex-direction:column;gap:4px;width:100%;padding:0 8px;flex:1}
.rail nav a{position:relative;display:flex;flex-direction:column;align-items:center;gap:3px;padding:9px 2px;border-radius:12px;color:var(--muted);text-decoration:none;font-size:11px;font-weight:500;transition:background .12s,color .12s}
.rail nav a:hover{color:var(--accent);background:var(--bg)}
.rail nav a.on{color:var(--accent);background:var(--accent-soft);font-weight:600}
.badge{position:absolute;top:4px;right:10px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--accent);color:#fff;font-size:11px;font-weight:700;line-height:18px;text-align:center}
.rail-me{border:0;background:none;cursor:pointer;padding:4px;border-radius:50%}
.rail-me:hover{box-shadow:0 0 0 3px var(--accent-soft)}
.sp-body{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden}
.sp-top{display:flex;align-items:center;gap:14px;padding:14px 24px;background:var(--panel);border-bottom:1px solid var(--line)}
.sp-ttl{flex:1;min-width:0;display:flex;align-items:baseline;gap:12px}
.sp-ttl h1{margin:0;font-size:22px}
.sp-dialbtn{border-radius:99px;padding:9px 16px}
.sp-dialbtn svg{width:18px;height:18px}
#page{flex:1;overflow:auto;padding:22px 24px 90px;max-width:none;margin:0}
.reg{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:99px;font-weight:600;font-size:12px;background:var(--bg);color:var(--muted);white-space:nowrap}
.reg::before{content:"";width:8px;height:8px;border-radius:50%;background:currentColor}
.reg.on{background:var(--ok-soft);color:var(--ok)}
.reg.wait{background:var(--warn-soft);color:var(--warn)}
.reg.fail{background:var(--bad-soft);color:var(--bad)}
#banner:empty{display:none}
#banner{padding:12px 24px 0}
.sp-banner{padding:10px 16px;border-radius:10px;font-size:14px;margin-bottom:6px}
.sp-banner.imp{background:var(--accent-soft);color:var(--accent)}
.sp-banner.warn{background:var(--warn-soft);color:var(--warn)}
.sp-banner.info{background:var(--info-soft);color:var(--ink)}

/* ---------- Avatars et présence */
.av{position:relative;flex:none;width:40px;height:40px;border-radius:50%;background:var(--grad);color:#fff;font-weight:600;font-size:15px;display:inline-flex;align-items:center;justify-content:center;letter-spacing:.02em}
.av.sm{width:34px;height:34px;font-size:13px}
.av.lg{width:64px;height:64px;font-size:22px}
.av.xl{width:84px;height:84px;font-size:30px}
.av.num{background:var(--accent-soft);color:var(--accent)}
.pres{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;border:2px solid var(--panel);background:var(--p-off)}
.av.lg .pres{width:16px;height:16px;border-width:3px;right:1px;bottom:1px}
.av.xl .pres{width:20px;height:20px;border-width:3px;right:3px;bottom:3px}
.pres.available{background:var(--p-av)}
.pres.away{background:var(--p-away)}
.pres.dnd,.pres.busy{background:var(--p-dnd)}
.pres.ringing{background:var(--p-away);animation:blinkp 1s infinite}
.pres.off{background:var(--p-off)}
@keyframes blinkp{50%{opacity:.3}}

/* ---------- Menu de statut */
.pmenu{position:fixed;left:calc(var(--rail) + 8px);bottom:14px;z-index:40;width:270px;padding:8px;box-shadow:0 18px 50px rgba(20,20,40,.22);animation:pop .15s ease-out}
.pm-head{display:flex;gap:12px;align-items:center;padding:8px 8px 12px}
.pm-it{display:flex;align-items:center;gap:10px;width:100%;border:0;background:none;color:var(--ink);font:inherit;font-size:14px;padding:9px 10px;border-radius:8px;cursor:pointer;text-decoration:none;text-align:left}
.pm-it:hover{background:var(--bg)}
.pm-it.on{font-weight:600}
.pm-it .pres{position:static;border:0;width:10px;height:10px}
.pm-it .ck{margin-left:auto;color:var(--accent)}
.pmenu hr{border:0;border-top:1px solid var(--line);margin:6px 0}

/* ---------- Équipe */
.tbar{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin-bottom:18px}
.search{flex-direction:row;flex:1;min-width:240px;max-width:560px;display:flex;align-items:center;gap:8px;background:var(--panel);border:1px solid var(--line);border-radius:99px;padding:0 14px;color:var(--muted)}
.search:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
.search input{outline:0!important;border:0;background:transparent;padding:10px 0;box-shadow:none}
.search input:focus{outline:0;box-shadow:none}
.chips-f{display:flex;gap:6px}
.chipf{border:1px solid var(--line);background:var(--panel);color:var(--muted);border-radius:99px;padding:7px 14px;font:inherit;font-size:13px;font-weight:500;cursor:pointer}
.chipf:hover{color:var(--accent);border-color:var(--accent)}
.chipf.on{background:var(--accent);border-color:var(--accent);color:#fff}
.tgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(176px,1fr));gap:14px}
.tcard{position:relative;background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:20px 12px 14px;display:flex;flex-direction:column;align-items:center;text-align:center;gap:2px;transition:box-shadow .15s,border-color .15s,transform .15s}
.tcard:hover{border-color:transparent;box-shadow:0 10px 28px rgba(20,20,40,.1);transform:translateY(-1px)}
.tcard.dial{border-style:dashed;border-color:var(--accent)}
.tcard .av{margin-bottom:8px}
.tname{font-weight:600;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.text{color:var(--muted);font-size:13px;display:flex;align-items:center;gap:4px}
.devs-i{display:inline-flex;gap:3px;color:var(--muted)}
.tstat{font-size:12px;font-weight:600;color:var(--muted);margin-top:4px}
.tstat.available{color:var(--ok)}
.tstat.away{color:var(--warn)}
.tstat.dnd,.tstat.busy{color:var(--bad)}
.tstat.ringing{color:var(--warn)}
.tact{display:flex;gap:8px;margin-top:12px}
.cbtn{width:38px;height:38px;border-radius:50%;border:0;background:var(--ok-soft);color:var(--ok);display:inline-flex;align-items:center;justify-content:center;cursor:pointer;transition:background .12s,color .12s;flex:none}
.cbtn:hover{background:#16a34a;color:#fff}
.cbtn.sm{width:32px;height:32px}
.fav{position:absolute;top:8px;right:8px;border:0;background:none;color:var(--line);cursor:pointer;padding:4px;border-radius:8px}
.tcard:hover .fav,.fav.on{color:#f59e0b}
.fav:hover{background:var(--bg)}

/* ---------- Listes (appels, messagerie) */
.split{display:grid;grid-template-columns:minmax(320px,440px) 1fr;gap:18px;align-items:start;height:100%}
.listp{overflow:hidden}
.ltabs{display:flex;gap:4px;padding:10px 10px 0;border-bottom:1px solid var(--line);overflow-x:auto}
.ltabs button{border:0;background:none;font:inherit;font-size:14px;font-weight:500;color:var(--muted);padding:9px 12px 11px;cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap;display:inline-flex;align-items:center;gap:7px}
.ltabs button:hover{color:var(--ink)}
.ltabs button.on{color:var(--accent);border-bottom-color:var(--accent);font-weight:600}
.ltabs .pres{position:static;border:0;width:9px;height:9px}
.ltabs .cur{font-size:11px;background:var(--accent-soft);color:var(--accent);border-radius:99px;padding:1px 7px;font-weight:600}
.rows{list-style:none;margin:0;padding:6px;max-height:calc(100dvh - 260px);overflow:auto}
.rows li{display:flex;align-items:center;gap:12px;padding:10px;border-radius:10px;cursor:default;flex-wrap:wrap}
.rows li[data-sel]{cursor:pointer}
.rows li:hover{background:var(--bg)}
.rows li.sel{background:var(--accent-soft)}
.rows .grow{display:flex;flex-direction:column}
.rows.plain{max-height:none}
.rows.plain li{border-bottom:1px solid var(--line);border-radius:0}
.rows.plain li:last-child{border-bottom:0}
.when{color:var(--muted);font-size:12px;white-space:nowrap}
.dir{width:30px;height:30px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;flex:none;background:var(--ok-soft);color:var(--ok)}
.dir.out{background:var(--info-soft);color:var(--muted)}
.dir.missed{background:var(--bad-soft);color:var(--bad)}
.pad-s{padding:8px 16px 14px;margin:0}
.detp{padding:24px;min-height:300px}
.det-head{display:flex;flex-direction:column;align-items:center;text-align:center;gap:4px;padding-bottom:20px;border-bottom:1px solid var(--line);margin-bottom:12px}
.det-head .av{margin-bottom:8px}
.det-head .tname{font-size:20px}
.det-head .row-c{margin-top:14px;justify-content:center}
.sec{font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin:16px 0 6px}
.back-m{display:none}
.ghost-ic{border:0;background:none;color:var(--muted);cursor:pointer;padding:7px;border-radius:8px;display:inline-flex;align-items:center;gap:6px;font:inherit;font-size:14px}
.ghost-ic:hover{color:var(--accent);background:var(--accent-soft)}

.vm{max-width:880px}
.vm-head{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;padding:14px 16px;border-bottom:1px solid var(--line)}
.vmrow.new strong::before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--accent);margin-right:8px;vertical-align:middle}
.vmrow.old strong{font-weight:500}
.playb{width:36px;height:36px;border-radius:50%;border:0;background:var(--accent-soft);color:var(--accent);display:inline-flex;align-items:center;justify-content:center;cursor:pointer;flex:none}
.playb:hover{background:var(--accent);color:#fff}
.vmrow .player{flex-basis:100%;display:none}
.vmrow.open{background:var(--bg)}
.vmrow.open .player{display:block}
.player audio{width:100%;margin-top:6px}

/* ---------- Réglages */
.stabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:18px;overflow-x:auto}
.stabs a{padding:10px 14px 12px;color:var(--muted);text-decoration:none;font-weight:500;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap}
.stabs a:hover{color:var(--ink)}
.stabs a.on{color:var(--accent);border-bottom-color:var(--accent);font-weight:600}
.sgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px;align-items:start}
.sgrid h2{margin-bottom:12px}
.prof{display:flex;gap:18px;align-items:center;grid-column:1/-1}
.prof .tname{font-size:20px}
.kv{margin:10px 0 0;display:flex;gap:24px;flex-wrap:wrap}
.kv dt{font-size:12px;color:var(--muted)}
.kv dd{margin:0;font-weight:600}
label.ck{flex-direction:row;align-items:center;gap:8px;font-weight:400;cursor:pointer}
label.ck input{width:auto}
.fwrule{display:grid;grid-template-columns:240px 1fr;gap:12px;align-items:center;padding:12px 0;border-bottom:1px solid var(--line)}
.fwl{font-weight:600}
.fwd{display:flex;gap:8px;flex-wrap:wrap;max-width:560px}
.fwd select,.fwd input{width:auto;min-width:200px;flex:1}
.aud{max-width:620px}
.aud label{display:flex;flex-direction:column;gap:6px}
.aud .row-c select{flex:1;width:auto;min-width:0}
.meter{height:8px;border-radius:4px;background:var(--bg);overflow:hidden;max-width:620px}
.meter i{display:block;height:100%;width:0;background:linear-gradient(90deg,#16a34a,#f59e0b 70%,#dc2626);transition:width .08s}
.qr{display:flex;gap:16px;align-items:center;flex-wrap:wrap}
.qrimg{width:170px;background:#fff;padding:6px;border-radius:10px}

/* ---------- Panneau d'appel */
.drawer{position:fixed;top:0;right:0;bottom:0;width:380px;max-width:100%;background:var(--panel);border-left:1px solid var(--line);z-index:30;transform:translateX(100%);transition:transform .22s ease;display:flex;flex-direction:column;box-shadow:-20px 0 50px rgba(20,20,40,.0)}
.drawer.open{transform:none;box-shadow:-20px 0 50px rgba(20,20,40,.18)}
.scrim{position:fixed;inset:0;background:rgba(10,10,20,.25);opacity:0;pointer-events:none;transition:opacity .2s;z-index:25}
.scrim.on{opacity:1;pointer-events:auto}
.dr-head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px 14px 22px;border-bottom:1px solid var(--line);position:relative}
.dr-head::before{content:"";position:absolute;left:0;right:0;top:0;height:3px;background:var(--grad)}
.dr-body{padding:18px 22px;overflow:auto;flex:1}
.sp-display{display:flex;align-items:center;gap:6px;border-bottom:2px solid var(--line);margin-bottom:10px}
.sp-display:focus-within{border-bottom-color:var(--accent)}
.sp-display input{outline:0!important;border:0;font-size:22px;font-weight:600;text-align:center;padding:8px 4px;background:transparent;box-shadow:none}
.sp-display input:focus{outline:0;box-shadow:none}
.sp-display input::placeholder{font-size:15px;font-weight:400;color:var(--muted)}
.sp-display .bk{border:0;background:none;color:var(--muted);font-size:22px;cursor:pointer;padding:6px 8px;border-radius:8px}
.sp-display .bk:hover{color:var(--accent);background:var(--accent-soft)}
.sugg{list-style:none;margin:0 0 10px;padding:0}
.sugg li{display:flex;align-items:center;gap:10px;padding:8px;border-radius:10px;cursor:pointer;color:var(--ok)}
.sugg li .grow{display:flex;flex-direction:column;color:var(--ink)}
.sugg li:hover{background:var(--bg)}
.pad-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:8px}
.pad-grid.small{margin-top:14px}
.key{border:0;background:var(--bg);color:var(--ink);border-radius:50%;aspect-ratio:1;max-width:78px;width:100%;justify-self:center;cursor:pointer;display:flex;flex-direction:column;align-items:center;justify-content:center;font:inherit;transition:background .12s}
.key b{font-size:24px;font-weight:500;line-height:1.1}
.key span{font-size:9px;letter-spacing:.16em;color:var(--muted);min-height:12px}
.key:hover{background:var(--accent-soft)}
.key:active{transform:scale(.95)}
.pad-grid.small .key{max-width:58px}
.pad-grid.small .key b{font-size:18px}
.sp-actions{display:flex;justify-content:center;gap:24px;margin:20px 0 8px}
.btn.round{width:64px;height:64px;border-radius:50%;padding:0;justify-content:center}
.btn.round.sm{width:40px;height:40px}
.btn.call{background:#16a34a}
.btn.call:hover{background:#15803d}
.btn.call:disabled{opacity:.45;cursor:default}
.btn.hang{background:#dc2626}
.btn.hang:hover{background:#991b1b}
.btn.hang svg{transform:rotate(135deg)}
.sp-call{text-align:center;padding:16px 0 6px;display:flex;flex-direction:column;align-items:center}
.sp-call .av{margin-bottom:12px}
.cname{font-size:20px;font-weight:700}
.cstate{margin-top:8px;color:var(--muted);font-weight:500}
.sp-incall{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin-top:24px}
.opt{border:0;background:none;color:var(--ink);border-radius:12px;padding:8px 2px;font:inherit;font-weight:500;font-size:12px;cursor:pointer;display:flex;flex-direction:column;align-items:center;gap:6px}
.opt svg{width:48px;height:48px;padding:13px;border-radius:50%;background:var(--bg);box-sizing:border-box}
.opt:hover:not(:disabled) svg{background:var(--accent-soft);color:var(--accent)}
.opt.on svg{background:var(--accent);color:#fff}
.opt:disabled{opacity:.4;cursor:default}
.sp-xfer{display:flex;gap:8px;margin-top:14px}
.callbar{position:fixed;left:50%;bottom:18px;transform:translateX(-50%);z-index:20;display:flex;align-items:center;gap:12px;background:var(--panel);border:1px solid var(--line);border-radius:99px;padding:8px 8px 8px 10px;box-shadow:0 14px 40px rgba(20,20,40,.2);min-width:320px;max-width:calc(100vw - 24px)}
.callbar .grow{display:flex;flex-direction:column;line-height:1.3}
.sp-incoming{position:fixed;right:20px;bottom:20px;z-index:45;display:flex;align-items:center;gap:16px;padding:16px 18px;box-shadow:0 18px 50px rgba(20,20,40,.25);animation:pop .25s ease-out;min-width:340px}
.sp-incoming .av{width:54px;height:54px;font-size:20px;animation:ring 1.2s infinite}
.sp-incoming .row{display:flex;gap:12px}
.sp-incoming .btn.round{width:52px;height:52px}
@keyframes ring{0%,100%{box-shadow:0 0 0 0 rgba(var(--accent-rgb),.4)}70%{box-shadow:0 0 0 12px rgba(var(--accent-rgb),0)}}
@keyframes pop{from{transform:translateY(12px);opacity:0}to{transform:none;opacity:1}}

#toasts{position:fixed;top:16px;left:50%;transform:translateX(-50%);z-index:60;display:flex;flex-direction:column;gap:8px;align-items:center;pointer-events:none}
.toast{background:var(--ink);color:var(--panel);padding:9px 16px;border-radius:10px;font-size:14px;font-weight:500;box-shadow:0 10px 30px rgba(0,0,0,.2);transition:opacity .4s,transform .4s;animation:pop .2s ease-out}
.toast.bad{background:var(--bad);color:#fff}
.toast.out{opacity:0;transform:translateY(-8px)}

/* ---------- Mobile */
@media (max-width:860px){
  .split{grid-template-columns:1fr}
  .split.has-sel .listp{display:none}
  .split:not(.has-sel) .detp{display:none}
  .back-m{display:inline-flex;margin:-8px 0 8px -8px}
  .fwrule{grid-template-columns:1fr;gap:6px}
}
@media (max-width:640px){
  :root{--rail:0px}
  .sp-app{flex-direction:column-reverse}
  .rail{width:100%;flex-direction:row;padding:4px 6px calc(4px + env(safe-area-inset-bottom));border-right:0;border-top:1px solid var(--line)}
  .rail::before,.rail-logo{display:none}
  .rail nav{flex-direction:row;padding:0}
  .rail nav a{flex:1;padding:6px 2px}
  .badge{right:calc(50% - 22px)}
  .pmenu{left:auto;right:8px;bottom:70px}
  .sp-top{padding:10px 14px}
  .sp-ttl .s{display:none}
  .sp-dialbtn span{display:none}
  .sp-dialbtn{padding:9px}
  #page{padding:14px 12px 90px}
  #banner{padding:10px 12px 0}
  .tgrid{grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:10px}
  .drawer{width:100%}
  .sp-incoming{left:12px;right:12px;bottom:76px;min-width:0;flex-wrap:wrap;justify-content:center}
  .callbar{bottom:72px;min-width:0;width:calc(100vw - 24px)}
  .rows{max-height:none}
  .prof{flex-direction:column;text-align:center}
  .kv{justify-content:center}
}
.tagc{font-size:11px;font-weight:600;background:var(--ok-soft);color:var(--ok);border-radius:99px;padding:2px 8px}

/* ---------- Chat */
.split.chat{height:calc(100dvh - 150px);align-items:stretch}
.split.chat .listp{display:flex;flex-direction:column}
.split.chat .rows{max-height:none;flex:1}
.chat-head{display:flex;justify-content:space-between;align-items:center;padding:12px 14px;border-bottom:1px solid var(--line)}
.ell{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cmeta{display:flex;flex-direction:column;align-items:flex-end;gap:4px}
.ubadge{min-width:20px;height:20px;border-radius:10px;background:var(--accent);color:#fff;font-size:11px;line-height:20px;text-align:center;padding:0 6px}
.av.grp{background:var(--info-soft);color:var(--muted)}
.av.grp svg{width:18px;height:18px}
.chatp{display:flex;flex-direction:column;padding:0;min-height:0}
.chat-top{display:flex;align-items:center;gap:10px;padding:12px 16px;border-bottom:1px solid var(--line)}
.chat-top .grow{display:flex;flex-direction:column}
.msgs{flex:1;overflow:auto;padding:16px 18px;display:flex;flex-direction:column;gap:4px;background:var(--bg)}
.msg{display:flex;flex-direction:column;align-items:flex-start;max-width:72%}
.msg.me{align-self:flex-end;align-items:flex-end}
.bub{background:var(--panel);border:1px solid var(--line);border-radius:16px 16px 16px 4px;padding:8px 12px;white-space:pre-wrap;word-break:break-word;font-size:14.5px;line-height:1.45}
.msg.me .bub{background:var(--accent);color:#fff;border-color:var(--accent);border-radius:16px 16px 4px 16px}
.msg.me .bub a{color:#fff}
.mn{font-size:12px;font-weight:600;color:var(--muted);margin:6px 0 2px 6px}
.mt{font-size:11px;color:var(--muted);margin:2px 6px 6px}
.dsep{display:flex;justify-content:center;margin:10px 0}
.dsep span{display:inline-block;font-size:12px;color:var(--muted);background:var(--panel);border:1px solid var(--line);border-radius:99px;padding:2px 10px}
.dsep span::first-letter{text-transform:uppercase}
.composer{display:flex;gap:10px;align-items:flex-end;padding:10px 14px;border-top:1px solid var(--line)}
.composer textarea{flex:1;resize:none;border-radius:20px;padding:10px 14px;max-height:140px}
.composer .btn.round.sm{width:42px;height:42px;flex:none}
.cbtn.chatb{background:var(--info-soft);color:var(--muted)}
.cbtn.chatb:hover{background:var(--accent);color:#fff}
.nclist{max-height:46vh;overflow:auto;margin-top:10px;border:1px solid var(--line);border-radius:12px}
.ncitem{flex-direction:row;display:flex;align-items:center;gap:10px;padding:8px 12px;border-bottom:1px solid var(--line);cursor:pointer;font-weight:400}
.ncitem:last-child{border-bottom:0}
.ncitem input{width:auto}
.ncitem.on{background:var(--accent-soft)}
.ncitem .grow{display:flex;flex-direction:column}
@media (max-width:640px){.split.chat{height:calc(100dvh - 140px)}.msg{max-width:88%}}
.ghost-ic.back-m{display:none}
@media (max-width:860px){.ghost-ic.back-m{display:inline-flex}}

/* ---------- Vidéo */
.drawer.wide{width:min(900px,100vw)}
.vstage{position:relative;background:#0b0b10;border-radius:14px;overflow:hidden;aspect-ratio:16/10;margin-bottom:6px}
.vstage:fullscreen{border-radius:0;aspect-ratio:auto}
.vgrid{position:absolute;inset:0;display:grid;gap:4px;padding:4px;grid-template-columns:1fr}
.vgrid[data-n="2"]{grid-template-columns:1fr 1fr}
.vgrid[data-n="3"],.vgrid[data-n="4"]{grid-template-columns:1fr 1fr;grid-template-rows:1fr 1fr}
.vgrid[data-n="5"],.vgrid[data-n="6"],.vgrid[data-n="7"],.vgrid[data-n="8"],.vgrid[data-n="9"]{grid-template-columns:repeat(3,1fr);grid-template-rows:repeat(3,1fr)}
.vgrid video{width:100%;height:100%;object-fit:cover;border-radius:10px;background:#16161d}
.vgrid.empty::after{content:"En attente de la vidéo…";color:#aaa;display:flex;align-items:center;justify-content:center;font-size:14px}
#vlocal{position:absolute;right:12px;bottom:44px;width:24%;max-width:200px;border-radius:10px;border:2px solid rgba(255,255,255,.7);background:#222;transform:scaleX(-1)}
.vcap{position:absolute;left:12px;bottom:10px;color:#fff;font-size:13px;text-shadow:0 1px 3px #000}
.vcap .cstate{color:#ddd;margin:0}
.sp-incall.v{grid-template-columns:repeat(3,1fr)}
.cbtn.vidb{background:var(--accent-soft);color:var(--accent)}
.cbtn.vidb:hover{background:var(--accent);color:#fff}
.rooms{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:16px}
.room{display:flex;gap:10px;align-items:center;border:1px solid var(--line);background:var(--panel);border-radius:12px;padding:8px 14px;cursor:pointer;font:inherit;color:var(--accent);text-align:left}
.room:hover{border-color:var(--accent);background:var(--accent-soft)}
.room span{display:flex;flex-direction:column;color:var(--ink)}

/* Application mobile Callikoe (WebView) : menu de l'appli à gauche, statut en haut à droite, clavier en onglet */
.app-menu{display:none}
.in-app .app-menu{display:inline-flex;font-size:22px;line-height:1;margin-right:4px}
.in-app .sp-dialbtn{display:none}
.in-app .sp-top{gap:8px}
@media (max-width:640px){
  .in-app .rail-me{position:fixed;top:calc(8px + env(safe-area-inset-top));right:12px;z-index:30}
  .in-app .sp-top{padding-right:60px}
  .in-app .pmenu{top:calc(60px + env(safe-area-inset-top));bottom:auto}
}
.sp-display #kbd{font-size:20px}
.sp-display #kbd.on{color:var(--accent,#d8141c)}

/* Pavé de numérotation : les suggestions tiennent sur une ligne de hauteur fixe, le pavé ne bouge jamais */
.sugg.strip{display:flex;flex-wrap:nowrap;gap:8px;overflow-x:auto;overflow-y:hidden;height:52px;margin:0 0 8px;padding:2px 0;scrollbar-width:none;-webkit-overflow-scrolling:touch}
.sugg.strip::-webkit-scrollbar{display:none}
.sugg.strip li{flex:none;max-width:72%;padding:6px 10px 6px 6px;border:1px solid var(--line);border-radius:24px;gap:8px}
.sugg.strip li .grow strong,.sugg.strip li .grow .s{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:170px;font-size:13px;line-height:1.2}
.sugg.strip li .grow .s{font-size:11px}
.sugg.strip li > svg{flex:none}
.sp-display #kbd svg{width:20px;height:20px}

/* Plannings d'appels (responsables) */
.sp-plans{max-width:820px}
.sp-plan{display:flex;flex-direction:column;gap:4px;padding:14px 16px;margin-bottom:10px;color:inherit;text-decoration:none;border-radius:12px}
.sp-plan:hover{border-color:var(--muted)}
.pg-planning .pl{margin:0}

/* Clavier tactile : ⌫ à droite du bouton d'appel (comme sur un téléphone), visible dès qu'un chiffre est tapé */
.sp-actions.touch{display:grid;grid-template-columns:1fr auto 1fr;align-items:center;gap:0}
.sp-actions .bkk{justify-self:center;border:0;background:none;color:var(--muted);font-size:26px;width:64px;height:64px;border-radius:50%;cursor:pointer;-webkit-user-select:none;user-select:none;touch-action:manipulation}
.sp-actions .bkk:active{background:var(--accent-soft);color:var(--accent)}
.sp-actions .bkk[hidden]{display:block;visibility:hidden}
.sp-display span.bk{width:38px;flex:none}
.sp-dialpage{max-width:420px;margin:0 auto;padding:4px 0 0;overflow:visible}
.sp-dialpage .key{background:var(--panel);box-shadow:0 0 0 1px var(--line)}.sp-dialpage .key:hover{background:var(--accent-soft)}
.ltabs,.stabs{overflow-y:hidden;scrollbar-width:none}
.ltabs::-webkit-scrollbar,.stabs::-webkit-scrollbar{display:none}

/* Bouton « Ouvert / Fermé » (postes autorisés) et bandeau « renvoi activé » */
.sp-keys{display:flex;padding:14px 24px 0}
.sp-oc{display:flex;align-items:center;gap:14px;border:1.5px solid var(--line);background:var(--panel);color:var(--ink);border-radius:18px;padding:12px 14px 12px 16px;font:inherit;cursor:pointer;text-align:left;min-width:300px;transition:border-color .2s,background .2s}
.sp-oc .oc-dot{width:16px;height:16px;border-radius:50%;flex:none}
.sp-oc .kt{display:flex;flex-direction:column;flex:1;min-width:0;line-height:1.25}
.sp-oc b{font-size:16px}
.sp-oc small{font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sp-oc .oc-act{font-size:13px;font-weight:600;padding:7px 12px;border-radius:99px;background:var(--bg);color:var(--ink)}
.sp-oc.open{border-color:color-mix(in srgb,var(--p-av) 45%,var(--line))}
.sp-oc.open .oc-dot{background:var(--p-av);box-shadow:0 0 0 5px color-mix(in srgb,var(--p-av) 20%,transparent)}
.sp-oc.closed{border-color:#dc2626;background:rgba(220,38,38,.06)}
.sp-oc.closed .oc-dot{background:#dc2626;box-shadow:0 0 0 5px rgba(220,38,38,.18);animation:ocpulse 2s infinite}
.sp-oc.closed b{color:#dc2626}
.sp-oc.closed .oc-act{background:var(--p-av);color:#fff}
@keyframes ocpulse{50%{box-shadow:0 0 0 9px rgba(220,38,38,.06)}}
.sp-fwdbar{display:flex;align-items:center;gap:10px;margin:12px 24px 0;padding:10px 12px 10px 14px;border-radius:14px;background:rgba(229,138,31,.12);color:#9a520c;text-decoration:none;font-size:14px}
.sp-fwdbar span{flex:1;min-width:0}
.sp-fwdbar button{border:0;background:#e58a1f;color:#fff;font:inherit;font-weight:600;font-size:13px;border-radius:99px;padding:6px 12px;cursor:pointer}
:root[data-theme="dark"] .sp-fwdbar{color:#f3b46b}
.rail nav a.fw-on::after{content:"";position:absolute;top:8px;right:calc(50% - 16px);width:9px;height:9px;border-radius:50%;background:#e58a1f;box-shadow:0 0 0 2px var(--panel)}
.rail nav a{position:relative}
.pm-on{margin-left:auto;font-size:11px;font-weight:700;color:#fff;background:#e58a1f;border-radius:99px;padding:2px 8px}

/* Page « Renvoi » */
.fwpage{max-width:560px;padding:22px;display:flex;flex-direction:column;gap:18px}
.fwp-head{display:flex;align-items:center;gap:14px}
.fwp-head h2{margin:0;font-size:19px}
.fwp-head p{margin:4px 0 0;color:var(--muted);font-size:14px}
.fwp-ic{width:52px;height:52px;border-radius:16px;display:grid;place-items:center;background:var(--bg);color:var(--muted);flex:none;transition:background .2s}
.fwpage.on .fwp-ic{background:#e58a1f;color:#fff}
.fwpage.on{border-color:#e58a1f}
.fwp-body{display:flex;flex-direction:column;gap:10px}
.fwp-body .dl{font-size:13px;font-weight:600;color:var(--muted)}
.fwc select,.fwc input{border:0;background:none;font:inherit;font-size:15px;color:var(--ink);outline:none;min-width:0;padding:6px 0}
.fwc small{color:var(--muted);font-size:13px}
.ks-switch.big span{width:58px;height:34px;border-radius:17px}
.ks-switch.big span::after{width:28px;height:28px}
.ks-switch.big input:checked+span::after{transform:translateX(24px)}
.kofr{display:flex;align-items:center;gap:12px;width:100%;border:1.5px dashed var(--line);background:none;color:var(--ink);border-radius:14px;padding:10px 12px;font:inherit;cursor:pointer;text-align:left}
.kofr b{display:block;font-size:14px}.kofr small{font-size:12.5px;color:var(--muted)}
.kofr .plus{font-size:22px;color:var(--accent);font-weight:300}
.kofr:hover{border-color:var(--accent)}
p.kofr.done{border-style:solid;color:var(--muted);font-size:13px;cursor:default;margin:0}

/* Feuille de réglage (sous la touche ; sur téléphone : panneau en bas de l'écran) */
.ks-scrim{position:fixed;inset:0;z-index:39}
.ksheet{position:fixed;z-index:40;width:340px;box-sizing:border-box;max-width:calc(100vw - 16px);padding:18px;border-radius:18px;box-shadow:0 22px 60px rgba(20,20,40,.25);animation:pop .15s ease-out;display:flex;flex-direction:column;gap:14px}
.ksheet.busy{opacity:.6;pointer-events:none}
.ks-grab{display:none}
.ks-head{display:flex;align-items:center;gap:12px}
.ks-head>div{flex:1}
.ks-head h3{margin:0;font-size:17px}
.ks-head p{margin:3px 0 0;font-size:13px;color:var(--muted)}
.ks-switch{position:relative;flex:none;cursor:pointer}
.ks-switch input{position:absolute;opacity:0;width:1px;height:1px}
.ks-switch span{display:block;width:52px;height:30px;border-radius:15px;background:var(--line);position:relative;transition:background .2s}
.ks-switch span::after{content:"";position:absolute;left:3px;top:3px;width:24px;height:24px;border-radius:50%;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.25);transition:transform .2s}
.ks-switch input:checked+span{background:#e58a1f}
.ks-switch input:checked+span::after{transform:translateX(22px)}
.ks-list{display:flex;flex-direction:column;gap:8px}
.ks-it{display:flex;align-items:center;gap:12px;border:1.5px solid var(--line);background:var(--panel);color:var(--ink);border-radius:14px;padding:10px 12px;font:inherit;font-size:15px;cursor:pointer;text-align:left;min-height:52px}
.ks-it .grow{flex:1}
.ks-ic{width:32px;height:32px;border-radius:10px;display:grid;place-items:center;background:var(--bg);font-size:17px;flex:none}
.ks-ck{width:20px;height:20px;border-radius:50%;border:2px solid var(--line);flex:none}
.ks-it.on{border-color:#e58a1f;background:rgba(229,138,31,.08)}
.ks-it.on .ks-ck{border:6px solid #e58a1f}
.ks-other input{flex:1;min-width:0;width:0;border:0;background:none;font:inherit;font-size:15px;color:var(--ink);padding:6px 0;outline:none}
.std .ks-it.on{border-color:#8b5cf6;background:rgba(139,92,246,.08)}
.ks-big{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.ks-tile{display:flex;flex-direction:column;align-items:flex-start;gap:4px;border:1.5px solid var(--line);background:var(--panel);color:var(--ink);border-radius:16px;padding:14px;font:inherit;cursor:pointer;text-align:left;min-height:104px}
.ks-tile b{font-size:17px}
.ks-tile small{font-size:12.5px;color:var(--muted);line-height:1.3}
.ks-tile .dot{width:14px;height:14px;border-radius:50%;background:var(--line);margin-bottom:6px}
.ks-tile.open.on{border-color:var(--p-av);background:color-mix(in srgb,var(--p-av) 10%,var(--panel))}
.ks-tile.open.on .dot{background:var(--p-av);box-shadow:0 0 0 5px color-mix(in srgb,var(--p-av) 22%,transparent)}
.ks-tile.closed.on{border-color:#dc2626;background:rgba(220,38,38,.07)}
.ks-tile.closed.on .dot{background:#dc2626;box-shadow:0 0 0 5px rgba(220,38,38,.18)}
.ksheet.oc{width:380px}
.oc-big{width:44px;height:44px;border-radius:14px;flex:none;position:relative}
.oc-big::after{content:"";position:absolute;inset:14px;border-radius:50%;background:#fff}
.oc-big.open{background:var(--p-av)}.oc-big.closed{background:#dc2626}
.ks-main{border:0;border-radius:14px;padding:15px;font:inherit;font-size:16px;font-weight:700;color:#fff;cursor:pointer;width:100%}
.ks-main.open{background:var(--p-av)}
.ks-main.closed{background:#dc2626}
.ks-main:disabled{opacity:.4;cursor:default}
.oc-kinds{display:flex;flex-direction:column;gap:6px;max-height:min(46vh,380px);overflow:auto}
.oc-k{flex:none;border:1.5px solid var(--line);border-radius:14px;overflow:hidden}
.oc-k.on{border-color:#dc2626}
.oc-kh{display:flex;align-items:center;gap:12px;width:100%;border:0;background:none;color:var(--ink);font:inherit;font-size:15px;padding:9px 12px;cursor:pointer;text-align:left}
.oc-kh .grow{flex:1}
.oc-sel{font-size:12.5px;color:#dc2626;font-weight:600;max-width:45%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.oc-kh .chev{color:var(--muted);transition:transform .15s}
.oc-k.open .chev{transform:rotate(90deg)}
.oc-kb{display:none;padding:0 10px 10px;flex-direction:column;gap:4px}
.oc-k.open .oc-kb{display:flex}
.oc-o{border:0;background:var(--bg);color:var(--ink);font:inherit;font-size:14px;border-radius:10px;padding:10px 12px;text-align:left;cursor:pointer}
.oc-o.on{background:rgba(220,38,38,.1);color:#dc2626;font-weight:600}
.oc-num{border:1px solid var(--line);border-radius:10px;padding:10px 12px;font:inherit;font-size:15px;background:var(--bg);color:var(--ink)}
.ks-code{margin:0;font-size:12.5px;color:var(--muted);text-align:center}
.ks-code b{font-family:ui-monospace,Menlo,monospace;color:var(--ink);background:var(--bg);border-radius:6px;padding:1px 6px}
@media (max-width:760px){
  .sp-keys{padding:10px 12px 0}
  .sp-oc{flex:1;min-width:0}
  .sp-fwdbar{margin:10px 12px 0}
  .fwpage{padding:18px}
  .ks-scrim{background:rgba(10,10,20,.35);animation:fade .2s}
  .ksheet{left:0!important;right:0;max-width:none;bottom:0;top:auto!important;width:auto;border-radius:22px 22px 0 0;padding:10px 18px calc(22px + env(safe-area-inset-bottom));animation:up .22s ease-out}
  .ksheet.oc{width:auto}
  .ks-grab{display:block;width:40px;height:5px;border-radius:3px;background:var(--line);margin:0 auto 4px}
}
@keyframes up{from{transform:translateY(100%)}to{transform:none}}
@keyframes fade{from{opacity:0}}

/* Pilote : renvoi d'un collègue (carte Équipe) */
.tfwd{display:inline-flex;align-items:center;gap:5px;max-width:100%;margin:2px auto 0;border:0;background:rgba(229,138,31,.14);color:#9a520c;border-radius:99px;padding:3px 10px;font:inherit;font-size:12px;font-weight:600;cursor:pointer}
.tfwd span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cbtn.fwdb.on{background:#e58a1f;color:#fff}
.fwp-ic.sm{width:44px;height:44px;border-radius:14px;background:rgba(229,138,31,.14);color:#e58a1f;font-size:20px}
.ks-main.ghostbtn{background:var(--bg);color:var(--ink);font-weight:600}
.oc-new{display:block;padding:10px 12px;border-radius:10px;border:1.5px dashed var(--line);color:var(--accent);font-weight:600;font-size:14px;text-decoration:none;text-align:center}

/* Annonces (Pilote) */
.annpage,.suppage{max-width:760px}
.annpage{padding:22px;display:flex;flex-direction:column;gap:16px}
.ann-head{display:flex;gap:16px;align-items:flex-start;justify-content:space-between;flex-wrap:wrap}
.ann-head h2{margin:0;font-size:19px}.ann-head p{margin:4px 0 0;color:var(--muted);font-size:14px;max-width:460px}
.ann-list{display:flex;flex-direction:column;gap:8px}
.ann-it{display:flex;align-items:center;gap:12px;border:1.5px solid var(--line);border-radius:14px;padding:10px 12px}
.ann-it .grow{display:flex;flex-direction:column;min-width:0}.ann-it small{color:var(--muted);font-size:12.5px}
.ann-play{width:38px;height:38px;flex:none;border-radius:50%;border:0;background:var(--accent);color:#fff;font-size:13px;cursor:pointer}
.ann-play.sm{width:32px;height:32px;font-size:11px}
.ann-sp{width:32px;flex:none}
.ann-tip{margin:0;font-size:13px}
.rec-name{border:1.5px solid var(--line);border-radius:12px;padding:12px;font:inherit;font-size:15px;background:var(--bg);color:var(--ink)}
.rec-box{display:flex;flex-direction:column;align-items:center;gap:10px;padding:10px 0}
.rec-btn{width:84px;height:84px;border-radius:50%;border:4px solid rgba(220,38,38,.25);background:var(--panel);display:grid;place-items:center;cursor:pointer}
.rec-btn span{width:56px;height:56px;border-radius:50%;background:#dc2626;transition:all .2s}
.rec-btn.on span{width:30px;height:30px;border-radius:7px}
.rec-btn.on{animation:ocpulse 1.4s infinite}
.rec-t{font-size:14px;color:var(--muted);font-variant-numeric:tabular-nums}
.rec-after{display:flex;flex-direction:column;gap:12px}.rec-after audio{width:100%}
.rec-acts{display:flex;gap:10px}.rec-acts .ks-main{flex:1}
.rec-file{text-align:center;font-size:13px;color:var(--accent);cursor:pointer;font-weight:600}

/* Supervision (Superviseur) */
.suptabs{padding:6px 10px 0}
.sup-live,.sup-agents{display:flex;flex-direction:column;gap:8px}
.sup-call,.sup-row{display:flex;align-items:center;gap:12px;border:1px solid var(--line);border-radius:12px;padding:10px 12px}
.sup-row{border-width:0 0 1px;border-radius:0;padding:10px 2px}
.sup-call .grow,.sup-row .grow{display:flex;flex-direction:column;min-width:0;font-size:14px}
.sup-call small,.sup-row small{color:var(--muted);font-size:12.5px}
.sup-dir{width:30px;height:30px;border-radius:9px;display:grid;place-items:center;background:var(--bg);font-weight:700;flex:none}
.sup-dir.entrant,.sup-dir.in{color:#2563eb}.sup-dir.sortant,.sup-dir.out{color:#16a34a}
.sup-dur{font-variant-numeric:tabular-nums;font-weight:600}
.sup-logbar{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:8px}
.sup-logbar input{flex:1;min-width:140px;border:1px solid var(--line);border-radius:99px;padding:8px 14px;font:inherit;background:var(--bg);color:var(--ink)}
.sup-q{border:1.5px solid var(--line);border-radius:14px;padding:14px;margin-bottom:12px}
.sup-qh{display:flex;gap:8px;align-items:baseline;margin-bottom:10px}
.sup-kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:8px;margin-bottom:10px}
.sup-kpis div{background:var(--bg);border-radius:10px;padding:8px;display:flex;flex-direction:column}
.sup-kpis b{font-size:18px;font-variant-numeric:tabular-nums}.sup-kpis small{font-size:11.5px;color:var(--muted)}
.sup-kpis .hot{background:rgba(220,38,38,.09)}.sup-kpis .hot b{color:#dc2626}
.sup-agents{flex-direction:row;flex-wrap:wrap}
.sup-ag{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:99px;padding:4px 10px;font-size:13px}
.sup-ag i{width:8px;height:8px;border-radius:50%;background:var(--p-av)}
.sup-ag.busy i,.sup-ag.ringing i{background:#dc2626}.sup-ag.paused i{background:var(--p-away)}.sup-ag.off i{background:var(--p-off)}
.sup-ag small{color:var(--muted)}
@media (max-width:760px){.sup-kpis{grid-template-columns:repeat(2,1fr)}.annpage{padding:16px}}
.pill{display:inline-flex;align-items:center;border-radius:99px;padding:3px 10px;font-size:12px;font-weight:600;background:var(--bg);color:var(--muted);flex:none}
.pill.ok{background:color-mix(in srgb,var(--p-av) 14%,transparent);color:var(--p-av)}
.pill.bad{background:rgba(220,38,38,.1);color:#dc2626}
.pill.wait{background:rgba(245,158,11,.14);color:#b45309}
.ks-scrim:has(+ .ksheet:not(.oc)){background:rgba(10,10,20,.28)}
/* IA : résumé des messages vocaux, voix IA des annonces */
.ai-badge{display:inline-flex;align-items:center;padding:1px 7px;border-radius:6px;font-size:11px;font-weight:800;letter-spacing:.04em;background:var(--accent-soft,rgba(216,20,28,.1));color:var(--accent,#d8141c);flex:none}
.vm-ai{display:flex;gap:8px;align-items:flex-start;width:100%;box-sizing:border-box;margin-top:6px;padding:8px 10px;border-radius:10px;background:var(--bg2,rgba(127,127,127,.08));font-size:13px;line-height:1.4}
.vm-ai.urgent{background:rgba(216,20,28,.08)}
.vm-ai details{margin-top:4px}.vm-ai summary{cursor:pointer;color:var(--muted,#888);font-size:12px}.vm-ai q{display:block;margin-top:4px;color:var(--muted,#666);font-style:italic}
.rec-ai{border:1px solid var(--line,#ddd);border-radius:12px;padding:10px 12px;margin:0 0 12px}
.rec-ai-h{font-weight:600;font-size:14px;margin-bottom:6px}
.rec-ai textarea{width:100%;box-sizing:border-box;font:inherit;border-radius:8px;padding:8px}
.rec-ai-row{display:flex;gap:6px;flex-wrap:wrap;margin-top:6px;align-items:center}.rec-ai-row select{flex:1;min-width:120px}
.vm-ai{flex-basis:100%}.vm-cb{background:none;border:0;padding:0;color:var(--accent,#d8141c);font:inherit;font-weight:600;cursor:pointer;text-decoration:underline}
.rows .vm-ai .grow{display:block;text-align:left;min-width:0}.vm-ai .vm-cb{display:inline}.vm-ai.urgent .ai-badge{background:rgba(216,20,28,.14);color:#c0121a}.vm-ai b{font-weight:600}
/* À rappeler */
.cb-sub{display:block;margin-top:2px}
.cbrow{align-items:flex-start!important}
.cb-dot{width:10px;height:10px;border-radius:50%;flex:none;margin-top:6px;background:#9aa0aa}
.cb-dot.bad{background:#d8141c}.cb-dot.wait{background:#e89a0c}
.cb-vm{display:flex!important;gap:6px;align-items:flex-start;margin-top:4px;font-size:13px}
.cbrow .cb-lv{align-self:center}
@media (max-width:560px){.cbrow .cb-lv{display:none}}
/* Bilan (Superviseur) */
.rp-bar{margin-bottom:10px}.rp-t{margin:6px 0 10px;font-size:16px}
.rp-kpis small{display:block}.rp-d{font-weight:700;margin-left:2px}.rp-d.up{color:#16a34a}.rp-d.down{color:#d8141c}
.rp-hours{display:flex;gap:4px;align-items:flex-end;height:120px;margin:16px 0 4px}
.rp-h{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;height:100%}
.rp-col{flex:1;width:100%;display:flex;align-items:flex-end}
.rp-col i{display:flex;flex-direction:column;justify-content:flex-end;width:100%;background:var(--accent-soft,#e4e9ff);border-radius:5px 5px 0 0;overflow:hidden;min-height:2px}
.rp-col em{display:block;background:#f0a1a4}
.rp-h small{font-size:10px;color:var(--muted,#888)}
.rp-leg{margin:4px 0 12px}.rp-sw{display:inline-block;width:10px;height:10px;border-radius:2px;background:var(--accent-soft,#e4e9ff);vertical-align:-1px}.rp-sw.m{background:#f0a1a4}
.rp-ag{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:14px}
.rp-syn{border:1px solid var(--line,#ddd);border-left:4px solid var(--accent,#d8141c);border-radius:12px;padding:12px 14px;line-height:1.55}
.rp-sh{display:flex;align-items:center;gap:6px;margin-bottom:6px}

/* Titre de la page toujours sur une ligne (« Messagerie vocale » sur téléphone) */
#title{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}